About this Privacy Policy
This privacy policy tells you about how we use, protect and disclose your personal data that we have collected using both offline means (e.g. via phone, post, in-person meetings and other correspondence) and online means, such as when you use any website or mobile application owned or operated by Walcott Radio, including WalcottRadio.com and its local sub-domains and our blogs and programs (collectively, the “Site”).
You acknowledge that your personal data (including personal data collected through your use of our services, and the Site), will be collected, stored, shared and processed in accordance with this privacy policy.
The Site may contain links to other third-party websites or applications. Please be aware that these websites and applications may collect information about you. These websites and applications may have their own privacy notices or policies. We encourage you to be aware when you leave the Site and to read the privacy statements of each and every website and application that you use.
To the extent any linked websites or applications you visit are not owned or operated by Walcott Radio, please be aware that we are not responsible or liable for the websites’ or applications’ content, any use of the websites or applications, or the privacy and security practices and policies of those websites or applications.
What personal data do we collect?
We may collect the following data about you. Please note that we may combine personal data collected about you from one source with personal data that we have collected about you from other sources.
Personal data provided voluntarily including account registration and interactions (e.g. reviews, feedback, comments, testimonials)
We collect personal data that you voluntarily provide to us, such as when you register for an account on our Site (including signing up as a user). This personal data may include your name, email address, other contact details, login/account information, business information, marketing preferences and other information you may provide as part of your account profile.
We also collect personal data you provide to us when you post a review or comment. This personal data may include your name and contact information, photos that you choose to upload and other personal data you may choose to provide as part of your post.
Correspondence
We collect personal data where you contact us or we contact you, and we will typically keep a record of such correspondence. This personal data may include your name and contact information, account information, your order information, your queries, and other personal data you may choose to provide to us.
Purchase order and transaction Information
We collect personal data when you place an order and transact with Walcott Radio (including tracking orders and managing returns). This personal data may include biographical information, contact information, delivery information such as shipping address, telephone number, and payment and invoicing information, such as your bank account/card number, billing address, bank card expiration date, and bank card security code.
Credit and anti-fraud information
We may collect personal data relating to your financial situation, your creditworthiness or any criminal or fraudulent activities provided to us by you or third parties, including information which establishes your identity (such as driving licenses, passports and utility bills), information about transactions, credit ratings from credit reference agencies, fraud, offenses, and suspicious transactions, where your details are included.
Information stored on a Device
We may access metadata and other information associated with other files stored on your computer, tablet, mobile phone, or any other device (referred to collectively as a “Device”) such as IP address, domain name, browser version and operating system, traffic data, weblogs, and other communication data, and device identifiers.
Why do we use your personal data?
We may use your personal data for a variety of business purposes, which we have set out below.
To conduct our business and provide you with our services and access to our Site
To conduct our business, including to enable you to use our services and Site, to respond to your queries, to carry out our obligations arising from any agreements entered into between you and us and to contact you in connection with the foregoing.
This includes processing and fulfilling your orders, returns and exchanges and providing you with information and updates relating to your orders and your account.
To communicate with you (about updates and changes) and provide you with customer support
To conduct our business, including to enable you to use our services and Site, to respond to your queries, to carry out our obligations arising from any agreements entered into between you and us and to contact you in connection with the foregoing.
To communicate with you about updates to our terms, services and Site and to provide you with customer support and to respond to your requests, comments, questions, or concerns, and to contact you if we have trouble processing your order or there are issues with your account. Such communications are provided by various means, including emails, SMS and “push notifications” on Devices (where enabled). Calls may be recorded for training and monitoring purposes.
In relation to fraud prevention
To prevent fraud as may be required by applicable law and regulation and best practice at any given time. If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies and may be recorded by us or by them.
For research and development purposes
To analyze your personal data in order to better understand your and our other clients’ services and marketing requirements, to better understand our business and develop our products, services, and Site. In order to do this, we may apply profiles to you based on your personal data and behavioral information (such as the pages on the Site you have visited or interacted with, including by reference to personal data legitimately obtained and shared with us by third parties or publicly available data). Such profiles may be used as part of our advertising, analytics, security, and provision of support.
Subscribing to our Newsletter and SMS marketing
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