Toll-Free 1-844-925-2688
  • Store Hours

    Monday-Friday: 9am to 8pm CST

    Saturday: 9am to 5pm CST

    Sunday: Closed

  • Phone Hours

    7 Days a week: 10am to 5pm

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Ryan - Walcott Radio Customer Service
WalcottRadio.com Customer Service Q&A Page
  • How do I create an account with WalcottRadio.com?
  • Where can I check my order status?
  • How can I get a copy of my invoice?
  • I received an email about my order status what does it mean?
  • How can I change my WalcottRadio.com login password?
  • How do I know WalcottRadio.com is secure?
  • Does WalcottRadio.com accept phone, fax, email or snail mail orders?
  • I didn't see an order confirmation page. Was my order submitted successfully?
  • I think I may have accidentally placed a duplicate order. What should I do?
  • After I submit an order with WalcottRadio.com, how will I be advised of the order's progress?
  • Where can I check my online order status?
  • How long does it generally take to process an order?
  • May I combine two separate orders to save on shipping costs?
  • Can I reactivate an order that has been voided/canceled?
  • May I take advantage of a manufacturer mail-in rebate through WalcottRadio.com?
  • Does WalcottRadio.com offer a paper catalog?
  • What are the special shipping details?
  • How much does shipping cost?
  • If my package is shipping UPS Next Day Air does that mean I will get my package tomorrow?
  • What shipping methods do you offer?
  • Do you ship to international locations?
  • Does WalcottRadio.com deliver to APO or FPO addresses?
  • When will my UPS package arrive?
  • How do I contact UPS?
  • UPS has my package but they have not delivered it yet. Why?
  • Why was a UPS InfoNotice left on my door?
  • I was not home when a delivery was attempted, and a UPS InfoNotice was left. Will UPS make another attempt?
  • What time will UPS make its next delivery attempt?
  • I will not be available to receive my package(s) when UPS returns. What are my options?
  • Do you refund shipping charges?
  • What should I do if an item is missing from my order?
  • UPS has returned my order/package to WalcottRadio.com. What happens now?
  • What address should I send my return to?
  • What is the standard return policy for WalcottRadio.com products?
  • Does WalcottRadio.com offer a money-back guarantee?
  • Does WalcottRadio.com pay the return shipping cost for defective merchandise?
  • What is the procedure if I think my product is defective?
  • May I exchange my returned item for a different product?
  • Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
  • UPS has returned my order/package to WalcottRadio.com. What happens now?
  • Our product guarantee
  • Manufacturer warranties
  • Who pays return shipping costs?
  • What is not covered under warranty