Do I need an account?
No account is required for placing an order. However, creating an account will speed up any future orders you place, allow you to leave reviews, and get notified of exclusive sales and discounts.
It's simple. We will never sell your information to anyone. Your information is protected with the latest encryption possible, and unless you explicitly provide us with permission, we will not provide your name, address, phone, or email to any 3rd parties.
How secure is WalcottRadio.com?
Every page on our site is now secured through HTTPS. Look at the address bar in the top of your browser, you should see "SECURE" with a lock icon. Our webserver is kept up to date, maintained constantly, and is always being upgraded for maximum security and protection.
How do I buy stuff?
Find a product on our site you want? Click add to cart, and proceed through the checkout to place an order. Or if you are near Walcott, Iowa. Stop by our store during normal business hours.
What happens after I submit an order?
We will email you a detailed, itemized receipt as soon as you click the submit order button. If your order is placed before our cut-off time, we'll then process your payment, and have your order shipped out that day. You will get an email when your payment has cleared, and a final email with tracking information when your order has been shipped out.
What is an AVS mismatch, or billing address error?
When submitting an order, we ask for your shipping address and your billing address. Your billing address is the address your credit card company associates with your card. This is usually your home, or PO box address. In some cases, a person may want to have their order shipped to their workplace. In this situation, your shipping address is your workplace, and your billing address is your home. We need the correct billing address to successfully process your payment. If you receive an email from us stating that we have a billing address mismatch, or an AVS = no, this means you have not provided the correct billing address. Please reply to the email or call us with the correct billing information. Alternatively, you may need to call your credit card issuer to correct the address they have on file for you.
For online and phoned-in orders, we accept Visa, Mastercard, American Express, and Discover. For in-store purchases, we accept the previous credit cards, cash, Telecheck and Comcheck. We do not accept personal checks.
What if my card is declined?
We will attempt to process your declined card transaction for 3 days. After which time, if we have not heard from you, or are unable to get approval, your order will be canceled.
Iowa sales tax of 7% will be applied to all purchases in-store, and to all deliveries within the state of Iowa. You will not pay sales tax for online/phone orders if your delivery occurs in any state other than Iowa.
We currently offer standard shipping, and expedited shipping options for domestic deliveries. Postal shipments through the US postal service are quoted for international orders.
What is standard shipping?
Most standard shipping packages make it to their destination within 3-5 working days after the order is submitted. The majority of our shipments do not take more than 3 days. If you live on the West Coast, Hawaii, or Alaska, you may expect 5-7 working days for delivery. We typically use USPS 1st class, USPS priority mail, and UPS ground for our standard shipping.
What is expedited shipping?
Expedited shipping takes an average of 1-2 working days after the order is submitted. We do not guarantee overnight deliveries of any shipment, however the majority of our expedited shipments will arrive within 1 working day. We use USPS Express Mail and UPS 2-day Air for our expedited shipments.
What is 24-Hour or Less Shipping?
We make every attempt to get your order out the door the same day you click the submit button. Any order placed with in-stock items before 12:00 noon CST, during the week (excluding holidays), will be shipped out the same day. If your order comes in after 12:00 noon CST, your order will be shipped the next non-holiday business day.
Are signatures required?
Most orders containing electronics, or exceeding a combined value of $100 or more may have a signature requirement upon delivery. We do this to protect your order from being stolen. You can opt out of the signature requirement, but you assume all responsibility if your package is lost or stolen.
What qualifies for a refund?
Un-used, un-opened, un-modified products within 14 days from the date your tracking shows delivered are allowed to be returned for a refund, unless the item is marked as non-refundable or clearance.
We do not refund labor. This includes all radio modifications, and shipping costs.
Any product you elect to have us modify on your behalf (installing radio upgrades, changing lights, re-wiring microphones, etc), these items no longer qualify for a refund. This includes custom cut cables, wires, ground straps, etc.
Product are warrantied against manufacturer defects for up to 90-days from the date purchased. If you feel an item you've purchased is not working, please call us first so we can make sure the problem is not solvable over the phone first. After we have exhausted the possiblity of operator error, please carefully package your product in secure shipping container, and send it back to us. Once received, we will refund or repair based on your request, and the timeframe you've had the item, then send it back to you. We do not pay for return shipping, but we do cover the shipping costs getting back to you. Keep in mind, we do not make the products we sell. You can always contact the product's manufacturer for additional support / repairs / warranty.