Store Policies

🛒 How to Place an Order

Found something you like? Simply click "Add to Cart" and proceed through our secure checkout process. You don't need an account to place an order—just enter your shipping and payment information, and you're all set!

Prefer to shop in person? Visit us at our store in Walcott, Iowa during normal business hours. Our knowledgeable staff is always happy to help you find exactly what you need.

⚡ Same-Day Shipping

We place a high priority on getting every order shipped quickly. In fact, over 95% of all orders are shipped the same day when placed before 12:00 noon CST during weekdays.

Orders placed after noon or on weekends/holidays will be processed and shipped the next business day. For example, orders placed on Saturday or Sunday will ship on Monday.

💳 Payment Verification Charges

To protect you and ensure your payment information is valid, we may place a small verification charge (typically under $1.00) on your card when you place an order.

This is a standard practice in ecommerce that helps prevent fraud and ensures your payment will process successfully when your order ships.

📧 Order Confirmation & Updates

After you submit your order, you'll receive:

• Order Confirmation Email – A detailed, itemized receipt sent immediately after you place your order.
• Payment Processed Email – Confirmation that your payment has been successfully processed.
• Shipping Confirmation Email – Tracking information so you can follow your package every step of the way.

🔒 Security

Your security is our top priority. Every page on WalcottRadio.com is secured with HTTPS encryption—look for the lock icon in your browser's address bar.

• 256-bit SSL encryption on all transactions
• PCI-DSS compliant payment processing
• Regular security audits and monitoring
• We never store your full credit card number

⚠️ Billing Address Verification (AVS)

When you checkout, we verify that your billing address matches the address your credit card company has on file. This is called Address Verification Service (AVS) and helps protect against fraud.

💰 Payment Methods

We accept the following payment methods:

Online & Phone Orders:

In-Store Purchases:

❌ Declined Payments

If your card is declined, we'll attempt to process your payment for up to 3 business days. During this time, we may reach out to you for updated payment information.

If we're unable to obtain approval or don't hear from you within 3 days, your order will be automatically canceled. No worries—you won't be charged anything, and you're always welcome to place a new order.

🏛️ Sales Tax

We are required to collect sales tax on orders shipped within the state of Iowa.

Orders shipped to addresses outside of Iowa will not be charged sales tax.

📦 Shipping Carriers

We use trusted carriers to ensure your order arrives safely:

We'll automatically select the best carrier based on package size, weight, contents, and destination to ensure reliable delivery at the best rate.

🚀 Shipping Options

✍️ Signature Requirements

To protect your purchase from theft, we may require a signature upon delivery for:

• Orders containing electronics
• Orders with a combined value of $100 or more

You can opt out of the signature requirement during checkout, but please note that you assume all responsibility if your package is lost or stolen after opting out.

📦 What Qualifies for a Refund?

We accept returns on unused, unopened, and unmodified products within 30 days of your purchase date. Items must be in their original condition with all packaging, manuals, and accessories included.

The following items cannot be returned:

• Batteries
• Used or refurbished products
• Items marked as non-refundable or clearance
• Incomplete products missing packaging, manuals, or accessories
• Products that have been modified, damaged, scratched, painted, written on, or altered in any way
• Custom products and labor services

📋 How to Return an Item

Follow these steps to ensure your return is processed smoothly:

• Contact us for an RMA number. Call us, email us, or use our contact form to let us know you're sending something back and why.
• Package your item carefully. Use the same packaging materials (or equivalent) that were used when the item was shipped to you.
• Never apply labels directly to the product. Place your item in a shipping box, add protective packing material, and then apply your shipping label to the outer box only.
• Include your RMA number and a note. Write your RMA number on the outside of the box and include a note inside explaining the reason for your return.
• Choose your preferred carrier. You may use USPS, UPS, FedEx, or any carrier of your choice. We recommend using a trackable shipping method.
• Ship to our returns address below.

❓ Packages Without Documentation

We receive many packages each day. Without proper documentation, we have no way of knowing why something was sent or what you'd like us to do with it.

Packages without an RMA number, note, or prior communication:

• Will be set aside until we hear from you
• Processing will be delayed until we can identify the sender
• After 3 months without contact, packages will be considered abandoned

To avoid delays, include at least one of the following:

• An RMA number (preferred)
• A note inside the box explaining the issue
• Your name and order number written on the box
• An email or phone call letting us know it's coming

🚚 Free & Discounted Shipping Orders

If your original order qualified for free or discounted shipping, please note that any refund issued will be reduced by the actual shipping costs we incurred to deliver your order. This ensures fairness for all customers.

🔧 Labor & Modifications

Labor charges are non-refundable. This includes all radio modifications and shipping costs.

If you've had us modify a product on your behalf—such as installing radio upgrades, changing lights, re-wiring microphones, or cutting custom cables, wires, or ground straps—these items are no longer eligible for a refund.

🛡️ Defects & Warranty

All products are warrantied against manufacturer defects for up to 90 days from the date of purchase.

Think something's defective? Here's what to do:

• Call us first! Many issues can be resolved over the phone with a few quick troubleshooting steps.
• If we determine the product needs to be returned, we'll give you an RMA number.
• Once we receive and inspect the item, we'll either repair or replace it based on your preference.

We don't manufacture the products we sell. For additional support, repairs, or warranty assistance beyond 90 days, you may also contact the product's manufacturer directly.

❓ Do I Need an Account?

No account is required to place an order. You can checkout as a guest anytime!

However, creating an account offers some nice perks:

• Faster checkout with saved addresses
• Easy access to your order history
• Ability to leave product reviews
• First access to exclusive sales and discounts

🔐 Your Privacy

It's simple: We will never sell your information to anyone.

Your personal data is protected with the latest encryption. Unless you explicitly provide us with permission, we will not share your name, address, phone number, or email with any third parties.

View our full Privacy Policy →

⚙️ Manage Your Account

Quick links to manage your account settings:

• View Your Order History
• Manage Your Address Book
• Change Your Password
• Reset a Forgotten Password