I'm just stunned at the outstanding service I've experienced with Walcott. As you advertised I actually got to talk to a breathing person who correct a slight mistake I made in my order. I mean within minutes it was correct with a very polite gentleman. I panice at times when I have a cyber order problem due to the difficulty of talking to a live person. You have taken it to a different level. My IMAX 2000 went out the same day. I will be back...........Thank you for being there.
-- Edward J.
Oh, you are so sweet!!!!!! We can use it for the weekend if it arrives in
time. Thank you! That is very kind of you! I almost went with another
online site for the same product just because they were $20 cheaper but I
felt you guys would provide better service and you already have!!! Nice to
know there is a really person at the other end!
-- Beverly J.
I just want to thank the great people at Walcott CB. I already have my radio
and it is only 31 hours since I placed my order online. That has to be the
fastest I have EVER received a product that I have ordered with out special
shipping. You always kept me up to date on my order status. I will tell
everyone I know about your great pricing and dedication to customer service.
Thanks again and you will be my first source for all my radio needs in the
-- Burnie T.
Just wanted to thank you for your service on this order.
I received the replacement slip seat box and speaker, and also the correct size slip seat box cover earlier this week, in two shipments. The cover was the correct size this time (I sent the smaller one back with the supplied ground label), but more importantly, the replacement slip seat box and speaker were received in beautiful condition; while the first slip seat box was shipped in just the manufacturer's box, with no additional shipping box or material, and the speaker rattling around inside it, the second shipment was packed with bubble material in addition to an exterior shipping carton. Had the original shipment been packed in the same manner the replacement was, I'm sure there would have been no damage whatsoever.
UPS came on 4/27 and picked up the original carton with the damaged slip seat box and speaker enclosed.
Again, thank you for taking a personal interest in this oder and for resolving it so efficiently. I hope to do business with Walcott again, and will make an effort to stop in when I next get out to the Iowa 80 area.