Thank you very much for the immediate response to my survey and also your offer to offset the UPS charges. I find it to be extremely refreshing to find a vendor who is not only willing to listen to their customers but also to take action to help them. I greatly appreciate your conduct in this sale and needless to say, you will be at the top of my list when searching for other items that you sell. I will also be telling everyone I know about your excellent service and attention to customer satisfaction. thank you again, Leslie Willans-- Leslie W.
I'm just stunned at the outstanding service I've experienced with Walcott. As you advertised I actually got to talk to a breathing person who correct a slight mistake I made in my order. I mean within minutes it was correct with a very polite gentleman. I panice at times when I have a cyber order problem due to the difficulty of talking to a live person. You have taken it to a different level. My IMAX 2000 went out the same day. I will be back...........Thank you for being there.-- Edward J.
Being updated is a pleasant surprise!! Sure way to create return business......... George Powell-- George P.
To whom it may concern: I just recently purchased a Uniden BC 796D scanner and wanted to take this oppurtunity to tell you what a pleasurable experience I had. To be answered live on the first 2 rings is what customer service is about and wanted to say thanks for the great experience.Walcott is far above any competition you may have and I will always come back here for all of my needs. Thanks again and "keep up the good work". Barry N. Jones/ President Advanced Business Comm.,Inc.-- Barry J.