Thank you very much for the immediate response to my survey and also your offer to offset the UPS charges.
I find it to be extremely refreshing to find a vendor who is not only willing to listen to their customers but also
to take action to help them. I greatly appreciate your conduct in this sale and needless to say, you will be at
the top of my list when searching for other items that you sell. I will also be telling everyone I know about your
excellent service and attention to customer satisfaction.
thank you again, Leslie Willans
-- Leslie W.
Oh, you are so sweet!!!!!! We can use it for the weekend if it arrives in
time. Thank you! That is very kind of you! I almost went with another
online site for the same product just because they were $20 cheaper but I
felt you guys would provide better service and you already have!!! Nice to
know there is a really person at the other end!
-- Beverly J.
Thanks so much for your intelligent, well written e-mail that very precisely answered my questions. I have not had much luck getting such down here.
Thanks. J Yocum
-- J Y.
Just wanted to thank you for your service on this order.
I received the replacement slip seat box and speaker, and also the correct size slip seat box cover earlier this week, in two shipments. The cover was the correct size this time (I sent the smaller one back with the supplied ground label), but more importantly, the replacement slip seat box and speaker were received in beautiful condition; while the first slip seat box was shipped in just the manufacturer's box, with no additional shipping box or material, and the speaker rattling around inside it, the second shipment was packed with bubble material in addition to an exterior shipping carton. Had the original shipment been packed in the same manner the replacement was, I'm sure there would have been no damage whatsoever.
UPS came on 4/27 and picked up the original carton with the damaged slip seat box and speaker enclosed.
Again, thank you for taking a personal interest in this oder and for resolving it so efficiently. I hope to do business with Walcott again, and will make an effort to stop in when I next get out to the Iowa 80 area.